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Karratha IT Technician
Provide adept and efficient IT level 1 IT services in a responsive, friendly and courteous manner.
Responsible for delivering excellent predominately IT onsite and from time to time off support and related services to Karratha customers.
Works as part of a team of technicians, operating in Karratha Western Australia and surrounding towns and regions. Provides quality customer services via answering support tickets, and attending to service requests.
Attends onsite scheduled appointments, and works remotely as required from the Karratha office to deliver professional quality IT support.
The IT Technician position is responsible for troubleshooting, maintaining and supporting IT systems, networks and related IT equipment both on customer’s premises and remotely.
Receive and resolve customers IT service requests.
Possess sufficient demonstrated experience in a similar IT role.
Demonstrate competent level of skills in regards to the installation, configuration, troubleshooting, maintenance and support of the following;
This role requires the ability to be careful about attention to details, and execute thoroughness in the completing of work tasks.
This role requires the ability to define problems, collect information and data, establish facts and draw conclusions relying upon qualified experience, skills, research and input from peers.
This position performs multiple job tasks on a daily basis.
This role requires judgement ability to escalate unusual or complex problems encountered to management for input and further direction.
I understand, accept and assert that I am capable of competently performing the duties and responsibilities contained within this position description.
Due to the nature of the IT service industry and the fact that the company has multiple Pilbara operation locations, I understand and accept that this IT Technician role may be operationally required from time to time to travel, including to but not limited to Port Hedland. Some reasonable additional hours may be required as is industry applicable. Reasonable travel notice will be provided where overnight stays are required.
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|Job Category||IT Support Technician|
Command I.T. Services is a professional IT services company with offices in Perth, Karratha and Port Hedland, WA.
We believe in our customers and our team consists of experienced professionals who align with our core values of integrity, simplicity and excellence.
Specialists in IT services, support, solutions, and advisory.
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